Refund policy

We want you and your dog to love every Paw Roadie product. If something is not right, we will make it right.

30-day returns

You can return any unused item in its original condition within 30 days of delivery for a refund or exchange. To start a return, email us with your order number and the reason for the return. We will send you the return instructions.

Faulty or damaged items

If your item is faulty, damaged or not as described, we will replace it or refund you in full, including any shipping costs. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Change of mind

For change-of-mind returns, the item must be unused, clean and in its original packaging. Return shipping costs are paid by the customer.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5 business days. Your bank may take a few extra days to show it.